Blackberry User can receive but cannot sent email messages
Symptom:
User gets red X when trying to send.
Resolution:
- Verify if user is not a member of any Domain Admitiostrative group
(Otherwise "Send As" permissions of BESadmin account will be removed from the user every 20 minutes)
- Add BESAdmin to the user's permissions with "Send As" access
It may take up to two hours for Exchange Permission Cache to clear unless it is possible to restart Exchange Information Store service and reboot Blackberry Server.
User gets red X when trying to send.
Resolution:
- Verify if user is not a member of any Domain Admitiostrative group
(Otherwise "Send As" permissions of BESadmin account will be removed from the user every 20 minutes)
- Add BESAdmin to the user's permissions with "Send As" access
It may take up to two hours for Exchange Permission Cache to clear unless it is possible to restart Exchange Information Store service and reboot Blackberry Server.
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