When users is trying to open PDF file from the internet using browser he gets following error message - Problem (1:1)
SYMPTOMS When users is trying to open PDF file from the internet using browser he gets following error message: Title: Adobe PDF Document Error: There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (1:1) Simple way to test is to point browser to any online PDF link. RESOLUTION The required registry key is missing or does not have correct permissions set. 1. Login to a server or user's PC that has this problem 2. Open registy editor: Click Start \ Run Type regedit and click ok 3. Browse to HKEY_CLASSES_ROOT\Software 4. Verify if Adobe\Acrobat\Exe key exists. 5. If it exists skip to step 6 otherwise follow inscructions below to create one 5.1 Right click on Software, New, Key 5.2 Type Adobe and hit enter 5.3 Right click on Adobe, New, Key 5.4 Type Acrobat and hit enter 5.5 Right click on Acrobat, New, Key 5.6 Type Exe and hit enter 5.7 Click on Exe and double click on (Default)